FAQs


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WHAT’S YOUR ADVANTAGES ?

Shanghai Apolomed company is leading manufacturer of medical aesthetic devices since 2001, with 4000sqm factory in Shanghai. We have complete R&D, Sales, Markting and After service team, all devices be produced strictly comply with ISO13485 system. Through innovative products design, build around best quality components to meet international standard, which ensuring good quality, treatment safety and amazing performance. 

Strong R&D team for both hardware and software, OEM/ODM project supported according to your request !

WHAT KIND CERTIFICATES YOU HAVE ?

All Apolomed devices follow medical standard, thus most devices be certified by Medical CE in Europe, FDA in USA, TGA in Australia and ANVISA in Brazil etc.. 

HOW ABOUT WARRANTY ?

Generally speaking, we offer 15 months warranty for basic device base, consumable parts not included.

YOUR AFTER SERVICE POLICY ?

We’ll send spare parts for repairing (except man-made damage) within warranty.

We can help for repairing when beyond warranty and charge repair cost.

HOW DO WE PAY ?

Usually by 100% T/T, West Union or Alibaba online order for payment.     

WHAT’S THE DELIVERY TIME.

Usually 1-2 weeks depending on device quantity, and shipping by DHL, TNT, FedEx…You can also use your own forwarder.

DO YOU OFFER ANY TRAINING ?

All Apolomed devices with English user manual and device install video. If needed, we can you can visit apolomed company and receive complete training.

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